❓ FREQUENTLY ASKED QUESTIONS 

Find answers to some of the most common questions about ordering, pickup, payments, and custom treats. 

🗓️ ORDERING 

How far in advance should I place my order?

Whenever possible, please place your order at least 2–4 weeks in advance. During holidays and graduation season, additional notice is recommended. Last-minute availability may be limited.

Do you accept last-minute orders?

Occasionally, depending on my schedule. You're always welcome to submit a quote request, and I'll let you know if I'm available.

Is there a fee for last-minute orders?

Orders requested with less than 14 days' notice may be subject to a priority fee based on the turnaround time and order details. Any applicable fee will be discussed and approved before your order is accepted. 

Can I make changes to my order after it is booked?

Beginning 14 days before your order date, all design, theme, color, and order selections are considered final. Changes after this point may not be possible and may result in additional charges if supplies have already been purchased or production has begun. 

How do I place an order?

Complete the Request a Quote form. Once I review your request, I'll contact you to discuss availability, pricing, and any additional details.

Can I order fewer than a dozen cookies?

To ensure the time and care that goes into each custom order, the minimum order for decorated cookies, cupcakes, and chocolate-dipped treats is one dozen. 

🎨DESIGNS 

Can I send you a photo of a design I like?

Absolutely! You're welcome to share photos of designs you love as a reference. Every order is handcrafted and custom made, and I'll do my very best to recreate the overall design while making it uniquely yours.

Can you create a custom design?

Absolutely! You can share photos, colors, themes, or other inspiration when submitting your quote request. I'll use your ideas to create a custom design for your order. 

Will I see a preview of my order before pickup?

Preview photos are not provided before pickup or delivery. Your order will be created using the design and details approved during the ordering process and will be ready for you to see when you receive it.

💲 PRICING & PAYMENTS 

Do you require a deposit?

Yes. A 40% non-refundable booking retainer is required to reserve your order date.

When is my final payment due?

Your remaining balance is due by the date listed on your invoice. Orders will not be released until paid in full. 

Why is pricing listed as "starting at"?

Every order is custom made. Final pricing depends on design complexity, colors, size, flavors, and other customization.

What payment methods do you accept?

I accept Cash, Venmo, Cash App, Zelle, Apple Pay, and cash.

What happens if I need to cancel?

Your booking retainer is non-refundable, as it reserves your date and covers planning and preparation. If you need to make changes to your order, please contact me as soon as possible and I'll do my best to accommodate them.

For complete booking, payment, cancellation, and order policies, please review the Terms & Conditions. 

🥜 ALLERGens & dietary needs

Do you offer allergy-friendly treats?

Please contact me before ordering if you have food allergies or dietary concerns.

Are your products made in a nut-free kitchen?

No. All products are prepared in a home kitchen where common allergens, including peanuts, tree nuts, dairy, eggs, soy, and wheat, are present.

Do you offer gluten-free options?

Yes, gluten-free options are available upon request. However, all products are prepared in a home kitchen where wheat and other allergens are present. Because my kitchen is not certified gluten-free or allergen-free, these items are not recommended for individuals with celiac disease or severe gluten allergies.

🚗 Delivery & PICKUP 

Do you deliver?

Yes! Free delivery is available within Romeoville. Delivery to surrounding communities is available for an additional fee based on location.

Where are you located?

Tal Sugar To Me is based in Romeoville, Illinois. Pickup instructions will be provided after your order is confirmed.